Returns & Exchanges
At Wild Planet, we stand behind the quality of our sustainably-sourced seafood and pantry staples. If you are not completely satisfied with your purchase, please contact us within 30 days for a full refund or replacement.
Contact Support
Email our customer care team with your order number and a brief explanation of the issue with your food items.
Provide Documentation
For quality concerns or damaged goods, please attach a clear photo of the product packaging and the expiration date.
Verification Process
Our team will review your request within 48 business hours to verify the batch details and ensure your satisfaction.
Refund or Replacement
Once approved, we will either ship a fresh replacement at no cost or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing